Office Administrator

Do you want to use your skills to make a real difference? 

This is an exciting opportunity to contribute to real world outcomes for people who are homeless or at risk of homelessness.

Q Shelter is currently recruiting an Office Administrator to join our passionate, high-performance team. The role is part-time and will work closely with another staff member and will include shared responsibility for reception activities. It will report to the Chief Operating Officer and be based at our beautiful historic Brisbane office in Spring Hill, on the CBD fringe.

Who are we looking for?

  • You are passionate about making a difference
  • You care about and listen to the voices of people experiencing housing challenges
  • You are comfortable working on a broad range of tasks, from reception and office administration through to driving administration process improvements
  • You are comfortable taking direction, but can work autonomously where appropriate
  • You are a good communicator and team player
  • You are organised, self-driven and deliver on your commitments

Key responsibilities

  • Reception services including answering the telephone and greeting visitors
  • Office administration including filing, document management, and purchasing office supplies
  • Diary management for the Executive Director
  • Maintaining tidiness and readiness of meeting rooms, office, and kitchen
  • Managing room bookings for external users
  • Connecting vulnerable people who contact Q Shelter with an appropriate staff member
  • Supporting events and training, including organising travel, accommodation, venues, and catering
  • Managing registers – asset register, password register, and correspondence register

Essential experience

  • A minimum of two years’ experience in administration and reception
  • Proficient in Microsoft Office software

Desirable experience

  • Organising events and travel
  • Financial reconciliations
  • Basic IT hardware & software trouble shooting
  • Basic process improvement initiatives

This is an ongoing part-time position. Initially, the successful candidate will work 28.5 hours per week.  The role job-shares reception activities with another staff member. There is an expectation the successful candidate will be flexible to occasional changes in start / finish times and extra hours, all within a standard working week: Monday to Friday, 8.15am to 5pm.

The role falls within the Social, Community, Home Care, and Disability Services Industry Award and is graded Level 2.1 – $28.41 per hour, or $42,103 per annum, exclusive of superannuation and annual leave loading.  Q Shelter employees receive five weeks annual leave per year (pro rata for part time) and a paid Christmas shutdown period.

Q Shelter staff are expected to work within a culturally appropriate framework.

How to apply

Please submit a CV and a two-page letter addressing the key selection criteria outlined on the Position Description.

Applications that do not address the selection criteria will not be considered.

A criminal history check will be undertaken on the preferred candidate.

Q Shelter is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age.

We strongly encourage Aboriginal and Torres Strait Islander people to apply for this role. Q Shelter is currently developing an Innovate Reconciliation Action Plan to guide and strengthen its approach to including First Nations’ Peoples.

All applications are due by 9am Thursday 1 July 2021 and should be sent to recruitment@qshelter.asn.au 

For further information, please contact Michael Boylson on (07) 3831 5900 

About Q Shelter

Q Shelter is not a frontline service provider. Instead, it contributes to the strength and capacity of community housing and homelessness services as their state-wide industry and peak body. Q Shelter is supported by a broad-based membership, which includes community housing providers, specialist homelessness services, other organisations and committed individuals.

For over thirty years, Q Shelter has worked with its members, government, and the community to improve housing outcomes for vulnerable Queenslanders. Q Shelter partners with the Queensland State Government, including the Department of Communities, Housing and Digital Economy, to engage with the sector in developing place-based, person-centred housing and homelessness solutions.

Position Description.

Sector Capacity Project Officer

Do you want to use your skills to make a real difference? 

This is an exciting opportunity to drive real world outcomes for people who are homeless or at risk of being homeless and the community who passionately supports them.

Q Shelter, Queensland’s Peak Body for Homelessness and Housing is currently recruiting for Sector Capacity Project Officer to join our passionate, high-performing team. Reporting to the Manager of Sector Capacity, this role will be based at our beautiful historic Brisbane office in Spring Hill, on the CBD fringe.

Who are we looking for?

  • You are agile and experienced in project management related to engagement and learning programs
  • You preferably have experience in housing and homelessness sector
  • You are passionate about building sector capacity and capability
  • You are committed to the vision and purpose of Q Shelter
  • You actively contribute to Reconciliation with Australia’s First Nations’ peoples
  • You care about and listen to the voices of people with lived experience of housing need and homelessness
  • You are an exceptional communicator and team player
  • You are a problem solver who finds creative ways to improve the world around you
  • You are organised, self-driven and deliver on your commitments
  • Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply for the role.

Key responsibilities

  • Project management related to sector engagement and learning events
  • Contributions to learning platforms such as online learning products and The Deck website
  • Innovation and good customer service in responding to sector requests, needs and challenges
  • Contributing to and driving synergy across the Q Shelter team to deliver great results for the housing and homelessness sector.

Essential Skills

  • Minimum 2 years’ experience in a similar role
  • Experience in housing and homelessness sector preferred
  • Relevant tertiary qualifications preferred
  • Ability to prioritise deadlines and work autonomously as well as with the team

The role is full time – 38 hours per week.  Q Shelter offers a flexible work environment.  The role falls within the Social, Community, Home Care and Disability Services Industry Award and is graded level 5.1 ($41.89 per hour, or $82,774 per annum, exclusive of superannuation and annual leave loading).

Q Shelter staff are expected to work within a culturally safe framework and actively contribute to the implementation of Q Shelter’s emerging Innovate Reconciliation Action Plan.

How to apply

Please submit a CV and a two-page letter addressing the key selection criteria.

Applications that do not address the selection criteria will not be considered.

A criminal history check will be undertaken on the preferred candidate.

Q Shelter is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will 

receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age.

We strongly encourage Aboriginal and Torres Strait Islander people to apply for this role. Q Shelter is currently developing an Innovate Reconciliation Action Plan to guide and strengthen our approach to inclusion of First Nations’ Peoples.

All applications are due by 9am Monday 21 June 2021 and should be sent to recruitment@qshelter.asn.au 

For further information, please contact Lee-Ann Dennis on (07) 3831 5900 

About Q Shelter

As a state-wide industry and peak body for the Queensland community housing and homelessness sector, Q Shelter is supported by a broad-based membership that includes community housing providers, specialist homelessness services, other not for profit and for profit organisations, as well as committed individuals.

For over thirty years, Q Shelter has worked with members, government, and the community to improve housing outcomes for vulnerable Queenslanders. Q Shelter partners with the Queensland State Government, including the Department of Communities, Housing and Digital Economy, to engage with the sector in developing place-based person-centred housing and homelessness solutions.

Position Description