Q Shelter, in partnership with the NSW Federation of Housing Associations, is offering a Queensland-relevant, and NRSCH compliant, tenant satisfaction survey service. This is a high quality, professional and independent tenant satisfaction survey and benchmarking service for community housing providers.
The Federation assists with:
- The survey design (in collaboration with the organisation) choosing from 104 questions or using the CHP’s own
- Survey distribution and collection
- Report analysis and production,
- Providing a twice yearly tenant satisfaction benchmarking report comparing the CHP’s results with others
- Support through the whole process including follow-up work
- Independent and objective
- Based on international best practice and meeting regulatory requirements
- Cost and time effective
Subject to demand, Q Shelter and the Federation can also offer a low cost, simplified tenant survey for smaller providers.
If you are interested in finding out more about this service including the cost, please contact Jane West on firstname.lastname@example.org or phone us on 3831 5900.