Tenant Satisfaction Survery

Q Shelter, in partnership with the NSW Federation of Housing Associations, is offering a Queensland-relevant, and NRSCH compliant, tenant satisfaction survey service. This is a high quality, professional and independent tenant satisfaction survey and benchmarking service for community housing providers.

The Federation assists with:

  • The survey design (in collaboration with the organisation) choosing from 104 questions or using the CHP’s own
  • Survey distribution and collection
  • Report analysis and production,
  • Providing a twice yearly tenant satisfaction benchmarking report comparing the CHP’s results with others

Advantages are:

  • Support through the whole process including follow-up work
  • Independent and objective
  • Based on international best practice and meeting regulatory requirements
  • Flexibility
  • Cost and time effective

Subject to demand, Q Shelter and the Federation can also offer a low cost, simplified tenant survey for smaller providers.

If you are interested in finding out more about this service including the cost, please contact Jane West on jane.west@qshelter.asn.au or phone us on 3831 5900.