House Keys



Community housing providers want detailed, reliable information to help them compare their costs and performance with peers across the sector.

Q Shelter has partnered with the NSW Federation of Housing Associations to deliver House Keys. House Keys is a tool for generating the data the industry wants about its own performance.

In Queensland our members are asking for an easy-to-access, personalised data comparison tool to compare themselves with other providers, and provide them with an in-depth analysis of their costs and performance.

In 2015 two new online tools were developed for the community housing industry to set industry standards and allow providers to see how they compare with housing provider peers operating in five states –New South Wales, Victoria, Queensland, ACT and Tasmania.

The tools are:

Housekey: Operations which uses key community housing indicators to compare an organisation’s performance against a suite of 100 key indicators. Indicators are grouped in areas like finance and asset management, but drill down to generate detailed data and;

Housekey: Workforce which gives organisations a detailed understanding of how the size, mix and cost of their workforce compares with others in the sector. This helps organisations understand their Workforce Turnover, staff to property ratios, qualifications and other key workforce metrics.

House Keys: will set industry standards and help you see how you’re performing compared to peers in the sector. Importantly, it will also give governments and developers confidence to invest in community housing. The platform easily generates a range of graphs, histograms, traffic lights and reports that can be used for management or Board reporting.

In 2015 House Keys’ interactive platform became available online to all providers that have subscribed to the service.

 House Keys: Operations Aggregate Report

We are pleased to share the first aggregate report for House Keys Operations. The 2015 House Keys: Operations benchmarking club includes data from 37 Community Housing Providers from four jurisdictions – NSW, Queensland, the ACT and Tasmania. The report provides insight into the high level of overall performance of House Key: Operations benchmarking club members in a number of key areas through the provision of mean performance information. House Keys subscribers have a deeper level of metrics and comparison ability via an online platform enabling further understanding and use taking into their operating context.

This report can be downloaded here.

How can I get started with House Keys?

Queensland House Keys subscribers are part of a User Group and have this comparison information available to them to start informing their business decisions.

To get started watch our House Keys video to find out how to get the most out of it and read our House Keys user manual.  The Federation have emailed log in details directly to registered subscribers to make sure information is kept confidential.  If you need additional log ins please contact us.

What’s next?

House Keys is going to grow. In 2015 data was collected from 39 CHP launch partners for operations and 29 community housing providers for workforce. Now that House Keys is up and running we will work with industry to add more key data every year. We’ll also be getting feedback from users to help us develop House Keys and improve it as we go along.  We would like to start work with CHPs to grow House Keys right away and to plan for the next release.

 Click here to see a video demonstration of House Keys: operations

AHURI framework for quantifying housing expenditure to be added to House Keys for 2016

The NSW Federation of Housing Associations is excited to announce that, in partnership with AHURI  and Elton Consulting, they will be able to offer the opportunity for CHPs to adopt the AHURI framework for quantifying social housing management expenditure and to compare the results through House Keys: Operations in the 2016 benchmarking round and beyond.

The AHURI framework is a carefully defined approach to making precise comparisons of housing management expenditure. The framework is based on an AHURI Project   that ran from 2013-2015 and addressed, amongst other outcomes, the most effective and replicable way to define, measure and dis-aggregate management expenditure per social housing dwelling to allow accurate comparisons between classes of social landlords and between individual providers. The Federation believes that the framework will be a valuable enhancement to the data already collected through House Keys and encourages all CHPs to participate in this additional data collection at no extra cost.

Not yet registered for House Keys?

House Keys will become a regular part of the industry’s continuous improvement – we are already planning the next release for May 2016 using data from the 2014-15 financial year. If your community housing organisation has not yet subscribed to House Keys but wishes to participate in 2016, please contact Jane West at or phone (07) 3831 5900.

Click here for House Keys leaflet

Click here for House keys: operations indicator list