Policies and Procedures

These model policies aim to assist community housing providers develop strong policies and procedures that ensure quality services for tenants, accountability and viability.   Policies and procedures are important evidence of good systems and practices for organisations seeking to become registered under the National Regulatory System for Community Housing (NRSCH) .

These resources are intended as a starting point to develop or review your own policies and procedures.  Each document includes a model policy statement, example procedures, references and links to relevant resources.

Tenants and Housing Services

Housing Assets

Community Engagement