New Website Up and Running

Welcome to the new Q Shelter website.

There have been many changes to the community housing sector in recent years – both in Queensland and at a national level. Q Shelter believes our redeveloped website will better assist those working in the community housing sector address those changes; helping to boost the delivery and strength of housing services and, most importantly, continue to support vulnerable Queenslanders.

The new site clearly sets out the vast array of resources, services and tools Q Shelter provides or promotes to assist Queensland housing organisations to build their capacity. It also highlights important events occurring throughout the year, such as our AGM and annual conference. We urge you to take a few minutes to look around the site, and please share the web address with any colleagues who may also find it helpful.

Q Shelter’s goal is to create a robust community housing system, supporting people experiencing homelessness, and creating stronger communities in Queensland. We believe this new website is an important part of making that happen.

Date set for Q Shelter’s AGM

This year’s Q Shelter Annual General Meeting will be held on October 22 in Brisbane and will feature Minister for Housing and Public Works, Leeanne Enoch as the guest speaker.

The 2016 Management Committee will be elected at the AGM and Q Shelter invites all members to consider nominating for vacancies or proposed changes to the Constitution. Vacancies include: Chairperson, Vice Chairperson, Secretary, Treasurer, Assistant Secretary, and five General Members.

Nominations must be received no later than 17 September, 2015. Candidates must be an individual financial member, be nominated by two financial members and accept the nomination. Nomination and proxy forms are available below or by contacting us directly on 07 3831 5900.


Where: Wesley House, 140 Ann Street, Brisbane

When: 3.00pm Thursday 22 October, 2015

Bookings: Register either through the following Eventbrite link or by contacting Q Shelter.

Following the AGM, Q Shelter, in association with PowerHousing Australia, will co-host a seminar with Saul Eslake. Saul is speaking on a topic relating to Australian housing policy. This is also a great opportunity to network with colleagues from Queensland and other states. Registration for this event can be made by the following EventBrite link .

If you have any queries about these processes please contact Q Shelter on 07 3831 5900 or see our Constitution here.

CEO’s Dinner with Julian Ashby

On the 1st of April Q Shelter hosted an intimate gathering of senior managers from the sector and government for the first of our CEO’s dinners.

Julian Ashby, Chair of the UK Housing Regulator was our guest speaker and kept participants deeply engaged in conversation on his experiences and learnings from his jurisdiction and the ways that regulation had evolved over a number of years.

Whilst the topics ranged far and wide of particular interest was the evidence that the finance sector in the UK has a great deal of faith in the regulatory system as a means of reducing lending risk which has made accessing growth funding less burdensome for providers.

Also of interest was the view that regulation needs to evolve with the sector being regulated as a means of meeting a changing political, funding, and social environment.

The opportunity for senior leaders from the sector to meet and discuss key issues with their peers and government in a casual collegiate setting was well received and we will be looking to offer more of these opportunities in the near future.

Breakfast Seminar with Julian Ashby

We were pleased to welcome 40 housing sector professionals at the recent Breakfast Seminar with Julian Ashby, Social Housing Regulator, England.
The seminar gave an opportunity for Julian to share his knowledge on England’s approach to regulation of the social housing industry.  He talked about  how to build the resilience of housing providers in a changing market, whilst also helping delegates glean any application in our current Australian environment through an interactive question and answer session.

Julian offered an inspiring insight into how the social housing sector has evolved in England, including a flavour of the highs and lows of the 1500 social housing providers that come in all shapes and sizes and how they have fared in a challenging and rapidly changing environment.

Our guest speaker also outlined the form of social housing regulation throughout its 40 years in England, including its recent shift away from assessing the service to the tenant. Julian explained  how the regulatory approach has changed in the context of providers running substantial  commercial operations, alongside their social housing activities. Accompanying this is the requirement for Board skill-sets to mirror key business activities, for example, overseeing large development programs, or taking on high care services such as nursing homes.

Delegates quickly became aware of key differences between the Community Housing Sector in Queensland and England. This  included the size of social housing providers – ‘small’ is defined as organisations with stock of 100 or less – and number of providers, where there are around 1,500 providers, or which approximately 300 are large providers. Another difference was the lending environment in the UK and the primary funding environment in Queensland. Julian outlined the regulator’s role in giving assurance to lenders, enabling borrowing on extremely cheap terms which,  coupled with the asset leverage enabled through asset ownership, has positioned the UK social housing sector for massive growth over the last 30 years.

Through the discussion similarities on how CHPs operate here and in the UK could also be gleaned in core service delivery and key requirements for regulation. Examples of this are the importance of a suitably skilled Board, shared challenges including housing demand outstripping supply, the reliance on welfare benefits as the primary income stream and the risks associated with this,  an environment requiring delivery of more with less. Julian was able to outline the benefits of the application of financial stress testing to help housing providers and Regulators foresee risks and anticipate the effect on an organisation’s viability if a combination of certain circumstances occur.

The benefit of regulation in the UK can be understood by the Regulator’s 100% record of continuing provision of social housing and service delivery to tenants in circumstances where individual organisations have failed, through reasons such as overstretching or misjudgement. The regulator has achieved this by facilitating transfer of stock and services to other organisations and ensuring lenders have not lost money.

Q Shelter and CHPs for QLD jointly hosted the event which was also sponsored by BHC.

More information can be found at

Leadership Circle 2015

Leadership Circles are cost effective, challenging and confidential peer to peer gatherings where participants learn from each other about the achievement of organisational goals and the balance between organisational goals and personal goals.

All too often skilled managers progress into leadership roles because they possess the traits of a sound leader. This can sometimes mean missing out on dedicated leadership training.

The concept focuses on developing more confident and successful leaders through: